Help and Support

Welcome to Greater Heroes Shipping Limited's help and support page! We're here to assist you with any questions or concerns you may have about our shipping services.

FAQs
Contact Us
Shipping Advice
How Do I Track my Shipment?

To track your shipment, simply visit Track and Enter your tracking number, which can be found on your shipping confirmation email or receipt, and click 'Track'. You will be taken to a page displaying the latest updates on your shipment's journey, including its current location, status, and estimated delivery date.
If you have any issues or concerns about tracking your shipment, please don't hesitate to contact our customer support team for assistance.

# What services do you offer?

  1. Sourcing products at competitive prices
  2. Offering customized manufacturing solutions through OEM and ODM services
  3. Facilitating factory inspections and audits
  4. Connecting you with reliable suppliers and manufacturers
  5. Assisting with foreign currency exchange
Is my personal and payment information secure?

Yes, our website uses SSL encryption to ensure your information is secure.

Where do you ship to?

Nigeria to other countries China,USA, UK,Turkey, Bangladesh,India,Vietnam,South Africa etc.
China to other countries Nigeria,USA,Canada,Mexico, UK, France, Germany, Spain, Italy, United Arab Emirates, Cameroon, Togo, Benin, Ghana, Tanzania, Congo,South Africa etc.

What shipping methods do you offer?

We provide three shipping options: Air Cargo for heavy or bulky items, Express for urgent deliveries, and Sea Shipping for cost-effective solutions.

What are the estimated delivery times for each shipping option?

Our delivery times vary: Express takes 2-3 days, Air Cargo takes 7-10 days, and Sea Shipping takes 60-75 days.

How can I ensure my international order clears customs smoothly?

To avoid customs issues, ensure your goods are legal and comply with shipping regulations. Choose a suitable shipping line to facilitate the process.

Can I consolidate multiple orders into a single shipment?

Yes, you can combine multiple orders into one shipment to simplify the process and potentially save on shipping costs.

Do you offer local pickup services?

Yes, we provide local pickup options for your convenience, allowing you to collect your orders at a designated location.

OUR OFFICES

420, Space District D, Space Shoe City, No. 20, Heishengsan Third Street, Huanshi West Road, Liwan District, Guangzhou City, Guangdong Province, Stanley, 14748922837

广东省广州市荔湾区环市西路克山三街20号宇宙鞋城D区420 Guǎngdōng shěng guǎngzhōu shì lìwān qū huán shì xī lù ke shan sān jiē 20 hào yuzhou xiéchéng D qū 420 hào Call Stanley +86-14748922837, Call Frank +86-13570403660, Call Delia +86-13427554509

Lagos, Nigeria
Iomolara Anibaba close Ajao Estate, Molly International school behind CPM Church: Call Peter +234 8062168889, Call Peter +234 818 8011 900, Stanley +234 806 7304 123
Ogun, Nigeria
Call Peter +234 806 2168 889
Onitsha, Nigeria
Zik Avenue ochanja Victory Plaza. +234 806 7304 123
Official Mails
info@greaterheroesshippinglimited.com customercare@greaterheroesshippinglimited.com
  1. Accurately measure and weigh your package: Ensure you have the correct dimensions and weight to avoid additional fees.
  2. Use proper packaging materials: Protect your items with sturdy boxes, bubble wrap, and packing paper.
  3. Label and document correctly: Ensure clear and accurate labeling, and keep records of tracking numbers and receipts.
  4. Plan ahead: Allow sufficient time for shipping, especially for international or expedited deliveries.
  5. Consider insurance: Protect against loss or damage with shipping insurance.
  6. Track your package: Monitor your shipment's progress to stay informed.
  7. Be aware of customs and duties: Understand international shipping regulations and potential fees.
  8. Keep records: Retain shipping documents and receipts for future reference.
  9. Contact customer support: Reach out to our support team if issues arise. Especially fradulent issues.
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